Dog Boarding & Day Care FAQ
Here are some common questions we get about our services, but if there is anything else you’d like to know, please get in touch.
- Why choose Hills Home Dog Boarding?
- Are you licensed?
- Are you insured?
- Does my dog need to be vaccinated?
- Does my dog need to be micro-chipped?
- Does my dog need to be neutered/spayed?
- Will you administer my dog’s medication?
- Can I bring my dog to meet you before he comes to stay?
- Do you offer a trial night to make sure my dog settles?
- What do I need to bring with me?
- Will my dog be supervised?
- Where will my dog sleep during his stay?
- How much does it cost?
- Do you charge a deposit?
- Do you take all breeds of dog?
Just like a kennel we are inspected, licensed and insured so you know that your dog will be staying in safe and secure surroundings, but we offer much more than that. When your dog stays with us at Hills Home Boarding they become part of our family with all the love, cuddles and fun and games that entails. We offer the level of care and attention we would want for our own dogs – a true home away from home.
Yes, we are licensed by Sandwell Borough Council and have been awarded the maximum 5 star rating for our business. This means they have inspected our home to make sure it’s safe, hygienic and suitable for dogs, as well as vetting us to make sure we are suitable to work with animals.
It’s very important you check the boarding service you use is licensed and we’ll be happy to show off our certificate when you visit for your Meet & Greet.
Yes. We are fully insured by a specialist pet care insurance agency. All documents are available to view at our premises.
Yes. All dogs must be fully vaccinated for the period of boarding. This includes the vaccination for kennel cough and up to date flea and worming treatment. Please bring your vaccination card to the Meet & Greet.
Yes. As of April 6th 2016 it became law to have your dog micro-chipped. The chip number should be on your vaccination record, if it is not you will need to provide proof that your dog is chipped.
Yes, unless they are under 9 months of age.
We always consider this on a case by case basis to make sure we will be able to meet all of your dogs needs. Generally, we’ll be able to administer any medication you would usually at home, but please get in touch to discuss your dogs specific medication requirements to check we can accommodate them. We’ll be able to go over your dog’s health and needs during the Meet and Greet visit.
Yes. We always insist on a Meet & Greet before any booking is confirmed, find out more about Meet & Greets here. This is to ensure that all the dogs get along and that you are happy with the service we provide.
Yes, we think trial nights are a great idea and we always recommend them, particularly for stays of one week or longer boarding. We find most dogs settle really well with us, as we try to provide care that’s just like home. It’s reassuring for you and us to know your dog will settle happily. Trial nights are charged at our normal rates.
You only need to bring food for the duration of your dogs stay and bedding (including a crate if this is what they are used to). Please don’t bring toys; we provide plenty of those and this avoids any issue of possessiveness. If you aren’t sure about anything your dog may need just ask us.
Yes, guest dogs are never left alone and always supervised. Jo works from home so your dog will have company and supervision all day.
We try to keep to your dog’s normal routine as much as possible so if he sleeps downstairs then he will do so here. If he is used to sleeping upstairs in your bedroom then he can do that here too.
Whilst we do NOT charge extra for Bank Holidays, over Christmas and New Year, an additional 25% premium will be applied to the standard rates. Please contact us for further details.
Yes, a non-refundable deposit is required for all bookings. This is 25% at the time of booking and 50% during peak times (Christmas and New Year). We ask for a deposit as we only have a limited number of places and they fill up quickly. The balance is due when you drop off your dog.
Unfortunately No. We specialise in small dogs with the exception of any of the bull breeds – French Bull Dogs/Staffordshire Bull Terriers/British Bull Dogs etc as our own dogs do not get on with these breeds. Larger breeds will only be considered on a case by case basis as we don’t have the space for high-energy breeds.